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I wish to cancel my order

If you wish to cancel an order, written notice, by email/letter, must be given within 7 days of receipt of the goods and they must be returned within 14 days of receipt.

Please quote your order number and we will advise you on the return address/procedure. We will only offer a refund or replacement if the goods are sent back in their original condition, are unused and unopened in their original packaging.

Please note:For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken.

My order has not arrived, what should I do?

If your goods do not arrive, please contact us within 7 days of on sales@chiacharge.co.uk and we will do all we can to track down your order.

For returns outside of a 30 day window we are not liable to pay for any postage costs incurred. In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation. Your statutory rights are not affected.

Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which outlines your rights to cancel your order.